Frequently Asked Questions
Everything you need to know about our performance-driven apparel and accessories.
What is the technology behind Phiten products?
Our products utilize unique Aqua-Metal technology, which disperses microscopic metal particles in water to help support the body’s natural state of balance and relaxation.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain personal care items may be final sale due to hygiene reasons.
How should I care for my Phiten necklaces and apparel?
Most of our necklaces and apparel can be hand-washed with mild soap and air-dried. Avoid using bleach or high-heat dryers to preserve the integrity of the Aqua-Metal technology.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of purchase.